Our commitments
QUALITY TOURISM ™
The entire Serre-Ponçon Tourist Office team is proud to have been awarded the Qualité Tourisme™ mark since in 2019 and the 2023 renewal of its Category I classification.
This distinction recognizes the quality of the services offered to visitors and tourism service providers in our sector, both in terms of leisure and business tourism.
The Serre-Ponçon Tourist Office belongs to the Offices de Tourisme de France network.
Our commitment to visitors
Our aim is to guarantee our customers a high quality welcome.
Always attentive to your needs, we are committed to offering you :
- a pleasant reception area accessible to all
- competent staff offering personalized advice for your stay
- adapted services in Tourist Information Offices: ticketing, WIFI access, entertainment program... (subject to conditions).
- taking into account your suggestions and complaints at reception
- to make things easier for you.
- provide free information on local tourist attractions.
- display and distribute our opening times in at least two foreign languages.
- be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
- answer your letters all year round.
- give you access to our dedicated trilingual website, adapted for consultation via on-board media.
- give you access to classified accommodation availability.
- comply with the requirements of the Qualité Tourisme label.
Consult all about the Marque Qualité Tourisme.
Handi-Tourism
The Serre-Ponçon Tourist Office has been awarded the Tourisme et Handicap state label for all four major disability categories.
With this in mind, and in order to welcome customers with temporary or permanent disabilities in the best possible conditions, the Tourist Office's entire team of holiday advisors is committed to offering a personalized and adapted welcome.
Tourism and Handicap training courses are regularly organized to optimize the welcome of disabled guests.
Our permanent offices can provide you with specific documents for visiting the towns and some of Serre-Ponçon's most emblematic monuments.
Find out about all the documents, tools and services put in place by the Tourist Office to welcome and provide information for people with disabilities: Consult the guide
Sustainable development: our internal commitments
The Tourist Office staff is committed to a voluntary approach to respecting the environment by adopting good practices on a daily basis:
- water and electricity management
- Embrun Tourist Information Office managed by home automation ("ONE" Project, Optimisons Nos Energies).
- paper and print management
- inventory and publishing management
- recycling
- reasoned business travel
- purchasing energy-saving and environmentally-friendly equipment
